Astrolabe
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Astrolabe Terms of Service

Last updated: April 20, 2026

These Terms of Service, together with any policies or documents expressly incorporated by reference, govern your access to and use of Astrolabe Cloud and related services made available by Astrolabe, including our website, dashboard, hosted API gateway, developer tools, documentation, and any related software, content, and services we provide (collectively, the “Services”).

By accessing or using the Services, you agree to these Terms. If you use the Services on behalf of a company, organization, or other entity, you represent and warrant that you have authority to bind that entity to these Terms, and “you” means both you and that entity.

If you do not agree to these Terms, do not access or use the Services.

1. The Services

Astrolabe provides a hosted control plane and API gateway for AI and related infrastructure services. The Services may include account access, workspace administration, API key issuance and management, hosted request routing, usage reporting, prepaid billing, model access, rate limiting, operational controls, support, and related features.

We may modify, improve, suspend, or discontinue any part of the Services at any time, including features, endpoints, models, integrations, technical limits, pricing, or availability.

2. Eligibility

You must be legally capable of entering into a binding contract to use the Services. If you use the Services on behalf of a business or other legal entity, you represent and warrant that you are authorized to bind that entity to these Terms.

You may not use the Services if doing so would violate any applicable law, regulation, sanction, or export control restriction.

3. Accounts and Access

To access some or all of the Services, you may need to create an account or authenticate through an identity provider we support.

You agree to provide accurate, current, and complete account information and to keep that information updated.

You are responsible for:

  • maintaining the confidentiality of your account credentials and API keys
  • all activities that occur under your account, workspace, and credentials
  • ensuring that only authorized persons access the Services through your account or workspace

You must promptly notify us if you suspect unauthorized use of your account, workspace, or API keys.

We may require application review, approval, additional business information, use-case review, or other screening before granting or continuing access to the Services.

4. Workspaces and Authorized Users

Your use of the Services may be organized through one or more workspaces. The person or entity controlling a workspace is responsible for that workspace and all activity occurring through it.

You are responsible for managing and promptly removing access for users, employees, contractors, and agents who should no longer be able to use the Services through your workspace.

We may treat any action taken through your credentials, workspace, or API keys as authorized by you.

5. API Keys and Security

The Services may allow you to generate API keys or other access credentials for use with hosted endpoints.

You must treat all API keys and credentials as confidential and implement reasonable security measures to protect them.

You may not:

  • publish or expose API keys in public repositories, client-side code, or other insecure environments
  • share API keys outside your organization except as reasonably necessary for authorized internal use
  • sell, sublicense, transfer, or lease API access unless expressly authorized by Astrolabe in writing
  • attempt to evade authentication, usage metering, prepaid balance checks, rate limits, routing controls, or other technical safeguards

You remain responsible for all use of any API key issued to your account or workspace unless and until it is revoked and we have had a reasonable opportunity to process that revocation.

6. Acceptable Use

You may use the Services only in compliance with these Terms and applicable law.

You may not, and may not permit others to:

  • use the Services for unlawful, fraudulent, deceptive, or abusive activity
  • use the Services to violate the rights of others, including privacy, publicity, intellectual property, confidentiality, or contractual rights
  • interfere with, disrupt, damage, disable, overburden, or degrade the Services or related infrastructure
  • attempt to probe, scan, reverse engineer, exploit, test vulnerabilities of, or gain unauthorized access to the Services or any related systems or data
  • bypass or attempt to bypass rate limits, access controls, balance checks, anti-abuse systems, or security protections
  • submit or transmit malware, malicious code, exploit payloads, ransomware, spyware, or other harmful material
  • use the Services to facilitate spam, phishing, credential theft, fraud, unauthorized surveillance, or similar harmful conduct
  • use the Services in any way that creates legal, operational, security, or reputational risk for Astrolabe or its providers
  • resell, white-label, or provide managed service access to the Services without our prior written consent
  • use the Services in violation of any terms applicable to third-party providers, model providers, infrastructure providers, identity providers, or payment processors used in connection with the Services

We may investigate suspected violations and suspend or terminate access immediately if we believe misuse has occurred.

7. Customer Content and Responsibility

As between you and Astrolabe, and subject to applicable law and third-party rights, you retain your rights in prompts, inputs, files, data, text, materials, and other content you submit to the Services (“Customer Content”).

You are solely responsible for:

  • all Customer Content you submit
  • ensuring you have all necessary rights, permissions, and lawful bases to submit that content and use the resulting outputs
  • evaluating whether use of the Services is appropriate for your use case
  • reviewing and validating outputs before use or reliance

You represent and warrant that your Customer Content, and your use of the Services, will not violate these Terms, applicable law, or the rights of any third party.

8. Outputs and AI Limitations

The Services may return model-generated, machine-generated, or otherwise automated outputs.

You acknowledge and agree that:

  • outputs may be inaccurate, incomplete, misleading, offensive, or unsuitable for your intended purpose
  • outputs may not be unique and may be similar or identical to outputs generated for other users
  • model behavior, quality, routing, latency, and availability may change over time
  • you are solely responsible for reviewing and evaluating outputs before use

You may not rely on the Services or any output for legal, medical, financial, employment, compliance, safety-critical, or other high-risk decisions without independent review by a qualified professional.

Astrolabe does not warrant that outputs are correct, available, reliable, or fit for any particular purpose.

9. Third-Party Services and Providers

The Services may rely on or interoperate with third-party services, including payment processors, identity providers, analytics vendors, infrastructure providers, model providers, and hosting providers.

We may also route requests to or through third-party systems. Those third-party services may have their own terms, conditions, and policies, and your use of certain features may be subject to those terms.

Astrolabe is not responsible for third-party services and does not guarantee the continued availability of any particular provider, integration, model, route, feature, or external dependency.

10. Billing, Prepaid Credits, and Refunds

Certain features of the Services require payment. By purchasing paid Services, you authorize Astrolabe and its payment processors to charge all applicable fees, taxes, and other amounts due.

Prepaid credits

Astrolabe Cloud may operate on a prepaid balance basis. You may be required to purchase credit packs or otherwise add funds to your workspace before you can make paid requests.

Prepaid balances and credits:

  • may be used only for eligible Services
  • are not bank deposits
  • are not redeemable for cash
  • do not accrue interest
  • have no cash value except where required by law

All sales final

Unless otherwise required by applicable law, all purchases are final and non-refundable, including purchases of prepaid credits, balance top-ups, and similar transactions, whether or not those credits are fully used.

No refund for unused balance

Except as required by law or expressly approved by Astrolabe in its sole discretion, unused prepaid balances will not be refunded because of non-use, account closure, workspace suspension, service changes, termination, or your decision to stop using the Services.

Discretionary credits or refunds

Astrolabe may, in its sole discretion, issue promotional credits, service credits, balance adjustments, or refunds. Any such credit, adjustment, or refund is voluntary and does not create an obligation for Astrolabe to provide the same or similar treatment in the future.

Billing corrections

If we determine that a billing, pricing, or metering error occurred, we may correct the error by adjusting charges, credits, balances, usage records, or ledger entries accordingly.

Failed crediting due to our error

If Astrolabe receives valid payment for a purchase but fails to apply the corresponding credit due to an internal error, Astrolabe’s sole obligation will be to either apply the missing credit or issue a refund for that specific failed transaction.

Chargebacks, reversals, and fraud

If a payment is reversed, charged back, disputed, fraudulent, unauthorized, or associated with abuse of the Services, Astrolabe may suspend or terminate access, reverse related credits, recover amounts owed, and take any other lawful action available to us.

Taxes

Fees are exclusive of applicable taxes unless stated otherwise. You are responsible for all taxes, duties, levies, and similar governmental charges associated with your use of the Services, except taxes based on Astrolabe’s net income.

11. Usage Metering and Service Controls

We may meter and record usage for billing, fraud prevention, abuse prevention, support, compliance, service administration, analytics, and product improvement.

Metering may include operational and billing-related data such as:

  • request identifiers
  • API key and workspace identifiers
  • requested and resolved model identifiers
  • token counts
  • latency
  • request status
  • charge status
  • internal pricing or cost calculations
  • related system metadata

You acknowledge that Astrolabe may impose technical controls on use of the Services, including minimum balance requirements, rate limits, request rejection, model routing controls, workspace restrictions, and suspension mechanisms.

If reliable usage totals are unavailable for a given request, Astrolabe may designate that request as unbillable and elect not to deduct balance for it. Except in the case of manifest error, Astrolabe’s internal records concerning usage, charges, balances, credits, purchases, and adjustments will control.

12. Suspension and Termination

Astrolabe may suspend, restrict, or terminate your access to some or all of the Services immediately, with or without notice, if:

  • you violate these Terms
  • your account or use poses legal, security, operational, financial, or reputational risk
  • your balance is insufficient or payment obligations are not satisfied
  • we suspect fraud, abuse, unauthorized access, or misuse
  • we are required to do so by law, regulation, court order, or third-party provider requirement
  • continued provision of the Services is no longer commercially, technically, or legally feasible

You may stop using the Services at any time.

Termination or suspension does not relieve you of any obligation to pay amounts accrued before the effective date of termination or suspension.

13. Beta Features

Some features may be labeled beta, preview, early access, experimental, or similar. Those features may be incomplete, unstable, changed, or discontinued at any time without notice.

Beta features are provided as-is and without any commitment regarding support, uptime, reliability, or continued availability.

14. Intellectual Property

The Services, including all software, code, designs, interfaces, branding, documentation, content, and related materials provided by Astrolabe, are owned by Astrolabe or its licensors and are protected by intellectual property and other applicable laws.

Subject to your compliance with these Terms, Astrolabe grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services for your internal business or personal use.

Except as expressly permitted by these Terms, you may not copy, reproduce, modify, distribute, sell, lease, reverse engineer, or create derivative works from the Services.

15. Feedback

If you provide suggestions, ideas, recommendations, or other feedback relating to the Services, you grant Astrolabe a worldwide, perpetual, irrevocable, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, distribute, and otherwise exploit that feedback for any purpose, without restriction or compensation to you.

16. Privacy

Your use of the Services is also subject to our Privacy Policy, which describes how we collect, use, and disclose information. By using the Services, you acknowledge that Astrolabe may process information as described in the Privacy Policy.

17. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

ASTROLABE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

ASTROLABE DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, TIMELY, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY CONTENT OR OUTPUT WILL BE ACCURATE, COMPLETE, RELIABLE, OR SUITABLE FOR ANY PARTICULAR PURPOSE.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ASTROLABE AND ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF ASTROLABE FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

  • THE AMOUNT YOU PAID TO ASTROLABE FOR THE SERVICES DURING THE THREE MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR
  • ONE HUNDRED U.S. DOLLARS (US $100).

Some jurisdictions do not allow certain disclaimers or limitations of liability, so some of the above limitations may not apply to you.

19. Indemnification

You will defend, indemnify, and hold harmless Astrolabe and its affiliates, officers, directors, employees, contractors, agents, licensors, and service providers from and against any claims, actions, proceedings, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

  • your use or misuse of the Services
  • your Customer Content
  • your outputs or downstream use of outputs
  • your violation of these Terms
  • your violation of applicable law
  • your infringement or violation of any rights of another person or entity

20. Export Controls and Sanctions

You may not access or use the Services in violation of any applicable export control, trade, sanctions, or similar laws and regulations.

You represent and warrant that you are not:

  • located in, organized under the laws of, or ordinarily resident in a jurisdiction subject to comprehensive sanctions applicable to your use of the Services
  • identified on any government list of prohibited or restricted parties applicable to the Services
  • using the Services for the benefit of any such person, entity, or jurisdiction

21. Dispute Resolution; Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Informal resolution first

Before filing a claim against Astrolabe, you agree to first send a written notice of dispute to legal@astrolabe.run. Your notice must include your name, contact information, account email, workspace identifier if applicable, a description of the dispute, and the relief you seek.

Astrolabe will attempt in good faith to resolve the dispute informally. If the dispute is not resolved within 30 days after receipt of the notice, either party may begin arbitration.

Binding arbitration

Except for the limited exceptions described below, any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or your relationship with Astrolabe will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its applicable rules.

The Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision.

Arbitration location and format

Unless the parties agree otherwise, the arbitration will take place in Denver County, Colorado, except that either party may elect remote proceedings, telephonic proceedings, or document-only proceedings where permitted by the applicable AAA rules.

Individual claims only

You and Astrolabe agree that each may bring claims against the other only in an individual capacity and not as a plaintiff, claimant, class member, private attorney general, or representative in any purported class, collective, consolidated, mass, or representative proceeding.

Class action waiver

To the fullest extent permitted by law, you and Astrolabe waive any right to participate in a class action, class arbitration, collective action, coordinated action, private attorney general action, or other representative proceeding.

Exceptions

Nothing in this Section prevents either party from:

  • bringing an individual action in small claims court, if the claim qualifies
  • seeking temporary, preliminary, or injunctive relief in a court of competent jurisdiction to prevent actual or threatened misuse of the Services, credential abuse, unauthorized access, intellectual property infringement, data misuse, or other immediate harm
  • reporting concerns to a government agency where such reporting cannot lawfully be waived

Court venue for permitted court actions

Any action permitted to proceed in court under this Section must be brought exclusively in the state or federal courts located in Denver County, Colorado, and each party consents to the personal jurisdiction of those courts.

Severability

If any part of this arbitration section is found unenforceable, the remaining parts will remain in effect, except that if the class action waiver is found unenforceable with respect to a particular claim or request for relief, then that claim or request for relief will proceed in court and not in arbitration.

22. Governing Law

These Terms and any dispute arising out of or relating to these Terms or the Services are governed by the laws of the State of Colorado, without regard to its conflict of laws principles, except to the extent federal law, including the Federal Arbitration Act, applies.

23. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we may provide notice by posting the updated Terms on the Services, through the dashboard, by email, or by other reasonable means.

The updated Terms will become effective on the date stated in the updated version. By continuing to use the Services after the effective date, you agree to the updated Terms.

24. General Terms

These Terms constitute the entire agreement between you and Astrolabe regarding the Services and supersede all prior or contemporaneous agreements, communications, and understandings relating to the same subject matter.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

Astrolabe’s failure to enforce any provision of these Terms is not a waiver of that provision or any other provision.

You may not assign or transfer these Terms without Astrolabe’s prior written consent. Astrolabe may assign these Terms without restriction in connection with a merger, acquisition, corporate reorganization, or sale of assets, or by operation of law.

25. Contact Information

If you have questions about these Terms, please contact:

Astrolabe Email: legal@astrolabe.run